How an intelligent chatbot optimized workflows

Smart assistant for employees

The client under NDA is a large corporation in need of improving internal communication and operational efficiency through access to a vast amount of technical documentation and regulations.

- Integration with corporate guidelines and documentation;

- Developing a chatbot with an intuitive interface;

- Utilizing Domain-Driven Design (DDD);

- Implementation of Multi-Index technology for search.

1. Development of an intelligent assistant for quick access to the knowledge base.

2. Integration of the bot with occupational health and safety documentation and technical safety instructions.

3. Providing multi-level and fast search of information in the knowledge base.

4. Creating an intuitive interface for easy use by all employees.

1. Intelligent assistant development:

We took a Domain-Driven Design (DDD) approach to clearly reflect the business model and understand the business context. This allowed us to create an assistant that fits the company's cultural environment and the organization's requirements.

2. Integration and multi-level search:

The use of Multi-Index technology has made it possible to efficiently structure and index information, which provides a multi-level, fast and accurate search for the desired information, even for complex queries.

3. Creating an intuitive interface:

We designed an interface that allows employees to easily interact with the chatbot, ask questions and get quick answers without complex training and preparation.

4. Workflow optimization:

The bot was configured to process different types of queries, analyze the context, and provide suitable answers, which significantly reduced the time for information retrieval and reduced the load on experienced employees.

The bot helps employees get prompt answers on a daily basis, reducing the time spent explaining typical questions.

It increases efficiency by freeing experts from the need to constantly answer repetitive queries and facilitates the onboarding process for new employees.

The implementation of the bot has significantly improved access to complex documentation, resulting in increased productivity and engagement for the entire team.